| Short characterization of the suppliers
Northwest: Palcoa, Seattle, WA Palcoa is a
relatively new computer supplier on the market, specialized in multimedia
computers. The founders of Palcoa especially aim at business from and via
Microsoft, and their company is close to Microsoft's headquarters.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Multimedia |
Good |
Fair |
Average |
Northwest: Lips, Helena, MT Lips has been on the market for
many years. Originating in the electronics business, they have a lot of
experience with getting good components from all over the world. They
specialize in desktop computers and servers, but they offer a complete
range of computers.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Desktop |
Excellent |
Good |
Average |
| Laptop |
Excellent |
Good |
Expensive |
| Linux |
Excellent |
Fair |
Average |
| Multimedia |
Excellent |
Fair |
Average |
North central: Fairfax, St. Paul, MN Fairfax has been started
four years ago by a number of alumni of the University of Minnesota. With
an early involvement of engineers, financial experts, and business
experts, Fairfax has been able to supply a good product, and provide
excellent services to their customers. The products are good over the
entire range.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Desktop |
Good |
Excellent |
Average |
| Laptop |
Good |
Excellent |
Average |
| Linux |
Good |
Excellent |
Average |
| Multimedia |
Good |
Excellent |
Average |
North central: Liberty, Frankfort, KY Liberty is part of a
worldwide chain of computer suppliers. They source around the world, and
offer a cheap set of computers. The size of the company has, however, not
resulted in a fast handling of the orders. Liberty tries to keep the local
inventory small, as they can call upon other members of the chain when
they do not have enough stock in Frankfort. Therefore, customers sometimes
have to wait long for their promised orders. Liberty offers a full range
of computers.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Desktop |
Good |
Sometimes slow |
Average |
| Laptop |
Good |
Sometimes slow |
Average |
| Linux |
Good |
Sometimes slow |
Average |
| Multimedia |
Good |
Sometimes slow |
Average |
Northeast: Forrester, Dover, DE Being close to the Washington
DC area, Forrester has done business with government agencies and
ministries for many years. The public character of the customers has led
to prices that are a little higher than the USA average, but the prices
are certainly reasonable. Forrester's customers normally take their time
to order, and as a result, Forrester's handling tends to be on the slow
side as well. Forrester does not offer multimedia computers, and for the
past year, they have also offered a product line of Linux servers.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Desktop |
Good |
Slow |
On the pricey side |
| Laptop |
Good |
Fair |
On the pricey side |
| Linux |
Good |
Slow |
On the pricey side |
Northeast: Keen, Augusta, ME The Augusta, Maine based Keen
company has as its motto: "Be keen on quality". All products offered by
Keen are A brands. Keen heavily invested in workflow management and
inventory management, so the contacts with customers are fast and
efficient. Quality has a price, so Keen is one of the more expensive
companies around.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Desktop |
Excellent |
Excellent |
Expensive |
| Laptop |
Excellent |
Excellent |
Expensive |
| Linux |
Excellent |
Excellent |
Expensive |
| Multimedia |
Excellent |
Excellent |
Expensive |
Southwest: BNG, Carson City, NV BNG (Bolden-Nash-Gold) is the
result of a merger of three small computer suppliers in the Carson City
area. BNG offers a wide range of services in addition to supplying
computers, and their customers often make heavy use of these services as
well. With the rapid growth of the company in other fields than computers,
the staff's attention for their main product is wavering a bit. Last
month, the CEO decided to cut back on the types of computers for large
customers, and mainly focus on desktops.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Desktop |
Good |
Fair |
Average |
Southwest: Nortal, Denver, CO Nortal is a Unix / Solaris /
Linux server company. Traditionally, the company has had good relations
with the Sun Microsystems' Colorado research campus in Broomfield, CO. By
closely following the developments of one of the market leaders, Nortal
has been able to offer very advanced technology for a good price. Their
sales and support staff is well trained, customer friendly, and fast.
Since 1996, when Sun expanded into Colorado, Nortal has experienced a
steep growth in sales every year.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Linux |
Excellent |
Excellent |
Good value for money |
Southwest: Wolverine, Santa Fe, NM Wolverine is your average
computer supplier. They offer all products for a reasonable price, and can
respond in a reasonable time.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Desktop |
Good |
Fair |
Average |
| Laptop |
Good |
Fair |
Average |
| Linux |
Good |
Fair |
Average |
| Multimedia |
Good |
Fair |
Average |
South central: Demco, Austin, TX Demco has served the State
of Texas with computers for many years, and it has grown enormously. Last
year, Demco attempted to apply for a stock market notation, but failed.
The company responded by diversifying its prices; the prices of commodity
computers like laptops and desktops have been lowered; multimedia
computers and Linux computers are now more expensive. Demco has recently
not been very fortunate with choosing their desktop supplier; quality and
prices are not in line with average prices in the USA. Demco has a
reasonable support staff.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Desktop |
Below average |
Fair |
Slightly expensive |
| Laptop |
Good |
Fair |
Average |
| Linux |
Fair |
Fair |
Average |
| Multimedia |
Good |
Fair |
Average |
South central: Forman, Oklahoma City, OK Forman offers good
desktops for a low price. The company has a no-nonsense attitude, and has
invested heavily in optimizing their supply chain, and teams with other
suppliers to experiment with i2 supply chain management software.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Desktop |
Good |
Good |
Cheap |
Southeast: Colonial, Raleigh, NC Colonial recently got the
order for delivering all the computers for the new downtown convention
center in Raleigh, NC. The company has been able to expand, and invest
some budget into training of their sales staff. The focus of Colonial is
on desktops, although they are also able to sell laptops. With their
imports from Japan, they offer good quality equipment.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Desktop |
Good |
Good |
Average |
| Laptop |
Good |
Good |
Pricey |
Southeast: Stillwater, Miami FL After the death of the CEO
last year, Stillwater has replaced its management already two times. Many
dedicated employees have left, and the sales department is a shambles.
Often, customers are not called back and sometimes orders are not
delivered... Reaction times are terribly slow. The product quality is not
something to be proud of either. This is typically a company to avoid! The
company, by the way, does not sell Linux computers.
| Product type |
Product quality |
Workflow quality |
Pricing |
| Desktop |
Bad |
Terrible |
Too expensive |
| Laptop |
Bad |
Terrible |
Too expensive |
| Multimedia |
Bad |
Terrible |
Too
expensive | |